FAQs

  • How do I submit my content?
    • You submit content right within your profile. Click here for step-by-step instructions. 

 

  • How long does my content need to stay live on my Instagram/blog/TikTok?
    • 90 days unless otherwise specified. Brands may request longer and this information can be found on your StatusBox Checklist.
    • If you delete your content before the 90 days are up, you will be in violation of the Statusphere Network rules and your membership will be compromised.

 

  • Can my post contain any other products or brands?
    • No, Statusphere collaborations may not be combined with any other products or brands and each campaign opted-into must be its own dedicated post.

 

  • Can I repurpose content from other creators on my own feed as my post?
    • No, all content posted for Statusphere campaigns must be your own original work (ie. no screenshots, other photos posted by another influencer or photos provided by us can be used to complete campaign requirements).

 

  • Will I still get paid if I post late?
    • Yes, but you will only receive 1/2 of the original payment if you don’t post on or before the deadline.

 

  • Does the product have to be shown in the first photo of my post?
    • Yes, products must be prominently featured in the first photo (even if it is a carousel post). And posts should not mention or be combined with any other brands. 

 

  • Can I opt out of a campaign after my StatusBox has already been shipped? 
    • Opting out of a campaign after products have already been fulfilled and shipped will affect future product picks in our network. If you accidentally claim a product, we will need to know right away before the product is shipped. In this case please email kristinm@joinstatus.com or DM Statusphere's Instagram account

 

  • What if I do not finish all the required actions on time?
    • We handle this on a case by case basis, but your membership will be compromised.

 

  • How and when will I receive payment for a paid product post?
    • Campaign compensations and gift cards are sent via email within 30 business days after the deadline to post has passed.

 

  • When will I be matched with products?
    • After all previous month’s requirements have been met, our system will begin the matching members with campaigns at the beginning of the month. If you are matched, you will see products to select in your Statusphere Profile.

 

  • How will I know if I’ve been matched for the month?
    • The best way to know if you’ve been matched is to check your Profile. This is where you’ll select the products you want to post about for the month. An email to check your profile is typically sent at the beginning of the month as well.

 

  • Why didn't I get matched with products this month?
    • Our system matches members with products perfect for them based on their updated Statusphere Profile, as well as what campaigns we have available that month. If you did not receive any products to select, it might mean that there weren't any products that matched your profile that month. Be sure to check each month to see what’s available!

 

  • What do I do if a product I receive in my StatusBox is damaged or defective?
    • You can email kristinm@joinstatus.com with a photo and description of what is wrong. If inventory allows, we can send you another one. If we cannot send you another one, you will not be required to post.

 

  • What if I don’t like the product that I receive in my StatusBox?
    • Post your honest opinions/review about the product saying why you didn’t like it.
    • We can send you product feedback form + a return label and you would not need to post at all.
    • At Statusphere we feel it is important for brands to hear both positive and negative feedback so they can make their products better. We never want you to feel like you can’t post your honest opinion or to promote anything you don’t support. You can either:
    • If this is your case, you must notify us at least one week before the deadline to post.

 

  • Do I need to return a product to Statusphere that I’m not going to post about?
    • Yes. Once you fill out the product feedback form sent to you by us via email, we will issue you a return label to print out and use to ship back the product at no cost to you. (Unless the item is a perishable one).

 

  • Can I post a Reel instead of my in-feed post for my campaign?
    • Typically doing a Reel post in place of a grid post will be accepted. However, this does vary depending on the brand. Please reach out to kristinm@joinstatus.com if you would like to post a Reel in place of your in-feed post.

 

  • Will brands repost my content?
    • Most brands love to repurpose/repost our member’s content on their own feeds and will typically tag when they do. For more information on your rights, please review Statusphere’s terms and conditions, linked here.

 

  • Please feel free to review our terms and conditions for any legal questions regarding you, the creator or your content.