Creator FAQs

Member FAQs

General Questions

Check out our FAQs below! For immediate help, email us statussquad@joinstatus.com OR text us at 925-578-2887

Why was Statusphere created?

Statusphere was created by creators, for creators with the goal of helping people find products they love from people they trust.

After working with other influencer marketing platforms, our founder was tired of the platforms putting the brands first, so she built Statusphere to make sure that creators are always put first.

Instead of the brands picking you- you pick the brands. No more painstakingly applying for collabs, just to be rejected. At Statusphere you're matched with products based on what's filled out in your profile. Choose the ones you want and skip the ones you don't - no downsides, no extra work!


What are Statusphere's network minimum requirements?

At Statusphere, our system reviews authenticity, engagement, and content quality. Creators must maintain a combination of all 3 to be approved. Check out our blog on posting great video content for tips! Email statussquad@joinstatus.com for specific questions.

To stay in Statusphere, all creators must follow our Community Guidelines.

How and when will I know if I've been matched with collabs?

After completing your profile, you will receive an email when there are collaborations that match your profile. Once there are some to select from, you'll see these in your Statusphere Profile.


Why haven't I gotten matched with collabs lately?

Our system matches creators with collabs perfect for them based on their updated Statusphere Profile, and takes into account what collabs are available. If you did not receive any collabs to select, it might mean that there weren't any that matched your profile. Be sure to check your email to see when you are matched and what’s available!

To improve your collaboration selection, make sure your profile is up-to-date. Click here to login and update your profile. 


I don't like one of the products I received, what do I do?

We never want you to feel like you can’t post your honest opinion or have to promote anything you don’t support. At Statusphere we feel it is important for brands to hear both positive and negative feedback so they can make their products better. If you don't feel comfortable posting:

  • Click the 'Get Help' button in your Statusphere profile and follow the steps 

Please try to do this before the posting deadline to ensure your profile stays eligible for more collabs.


Submission Questions

How do I submit my post?

Once you've posted, you submit the link right in your profile! We don't require any drafts of content to be sent prior to posting.

Click here for step-by-step instructions.

How do I connect my Instagram to my Statusphere Profile?

  1. Ensure your Creator/Business Instagram is linked to a Facebook account & page
  2. Log into your Statusphere profile & connect your Instagram under the "social" tab
  3. Follow the prompts and log into Facebook. Make sure all permissions are turned on

Watch a step by step tutorial on this here.



Why do I need to connect my Instagram to my Statusphere profile?

This is quickly becoming industry standard.

More opportunities! Instagram authentication helps Statusphere launch new features faster! This gives creators more opportunities to work with brands and get discovered.

The Facebook authentication process is required to verify your identity and ensure the accuracy and ownership of your content.


How do I know connecting my Instagram is safe and secure?

Not a Third Party. Secure authentication is done through Facebook itself and NOT a third party.

We can't post content on your behalf. Also, we cannot act as your Facebook page or take actions like following pages or interacting with content.

Only allows us to view stats. The permissions granted through authentication only allows us permission to view stats and pass those to the brand securely (ex: engagements, likes, comments, video views, etc).

We follow Facebook's (Meta) authorized process. We use the official Facebook authorized process and request the minimum permissions to verify and send content to brands.

How do I request an extension for my post?

We know life happens and your brand collab may not always be the first thing on your list.

If you need more time on a collab, simply request an extension here and our team will email you a new due date to post by.⏰

How long does my content need to stay live on my Instagram/TikTok?

90 days unless otherwise specified. Brands may request longer and this information can be found on your checklist and profile.

Deleting content before the 90 days are up will affect future opportunities in our network. 

Can I repurpose content on my profile as my post?

No, content from other creators or approved content from a past collab with us cannot be used for a current collab. And all content posted for Statusphere collabs must be your own original work (ie. no screenshots, other photos posted by another creator or photos provided by us can be used to complete campaign requirements).

Can my post contain any other products or brands?

No, Statusphere collaborations may not be combined with any other products or brands (including Statusphere branding) and each collab opted-into must be its own dedicated post.

Can I opt-out of a collab after my StatusBox has already been shipped? 

If you accidentally opt-into a collab, we will need to know right away before the product(s) ship. We ship quickly, so make sure to email statussquad@joinstatus.com or DM Statusphere's Instagram account as soon as possible!

How and when will I receive any gift card(s) included with a collab?

Some collaborations include a gift card after completing. If the collab you chose comes with a gift card, it will be sent via email within 30 business days (this doesn't include weekends or holidays) after the deadline to post has passed as long as all requirements are met.

Will I still get my gift card(s) if I post late?

Collabs posted after the due date or extended due date will only receive 1/2 of the original amount

Failure to post within 3 weeks of the original due date will make you ineligible to receive your gift card(s).

What do I do if a product in my StatusBox arrives damaged or defective?

Please email statussquad@joinstatus.com with a photo and description of what is wrong. If inventory allows, we will send you a replacement. If we can't send you another, you will not be required to post.

Will brands repost my content?

Most brands love to repurpose/repost creator content on their own feeds and will typically tag when they do. For more information on your rights, please review Statusphere’s terms and conditions, linked here.

If you're a TikTok creator, our platform has a feature on some collabs where you'll set your rate for a brand to spark your content. If your video is selected, you'll be paid that amount! Learn more about this here.

Do I need to return a product to Statusphere that I’m not going to post about?

Yes. If you don't 100% love a product and don't want to post, we'll require any unopened products be sent back to be excused from the collab. We'll issue you the return label to print out and use to ship back the product at no cost to you. 



Please feel free to review our terms and conditions for any legal questions regarding you, the creator, or your content.

And as always, reach out to us at statussquad@Joinstatus.com if you have any questions!