FAQs

  • How long does my post need to stay live on my Instagram/blog? 
    • 90 days unless otherwise specified. Brands may request longer and this information can be found on your StatusBox Checklist. 
    • If you delete before the 90 days are up, you will be in violation of Statusphere Network rules and your membership will be compromised. 

 

  • Will I still get paid if I post late?
    • Yes, but you will only receive 1/2 of the original payment if you don’t post on or before the deadline.

 

  • What if I do not finish all the required actions on time?
    • We handle this on a case by case basis, but your membership will be compromised. 
    • For paid opportunities: You will only receive 1/2 of the original payment if you don’t post all required actions on or before the deadline.

 

  • How and when will I receive payment for a paid product post?
    • About 2-3 weeks after the deadline to post has passed and if all required actions are complete you will receive your gift card via email.

 

  • When will the next email go out for product picks?
    • You can stay updated on when the next round of product pick emails go out by watching our Instagram Stories.

 

  • What do I do if a product I receive in my StatusBox is damaged or defective?
    • You can email andrea@joinstatus.com with a photo and description of what is wrong. If inventory allows, we can send you another one. If we cannot send you another one, you will not be required to post.

 

  • What if I don’t like the product that I receive in my StatusBox?
    • At Statusphere we feel it is important for brands to hear both positive and negative feedback so they can make their products better. We never want you to feel like you can’t post your honest opinion or to promote anything you don’t support. You can either:
      • Post your honest opinions/review about the product saying why you didn’t like it.
      • We can send you product feedback form + a return label and you would not need to post at all.
    • If this is your case, you must notify us at least one week before the deadline to post.

 

  • Do I need to return a product to Statusphere that I’m not going to post about?
    • Yes. Once you fill out the product feedback form we will issue you a return label. You will have 24 hours to print it out before it expires.